GBSC-Training Specialist II

Crawford & Company

Iloilo City, PH

5d ago

Job Scope

A. Training and Development

Designs training materials and courseware for programs needed

Conducts research and collects reference materials for training

Provides classroom training and follow-up support to various non-technical team members

Collects follow-up exercises, evaluations, and questionnaires to improve course design

Develops and maintains the train-the-trainer program

Assists non-technical team members on projects and helps them recognize software program features

Designs, updates, and conducts organizational training

Coordinates new hire training, up training and recursive schedules and delivery

Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations

Develops Training Program review and analysis for business reviews with HCPO.

Conducts Train the Trainer program for Presentation, Facilitation, and Coaching Effectiveness module. Evaluates training effectiveness through practical assessments.

Experienced in handling process transition / migration

B. Business Process Support

Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor

Informs immediate superior regarding problems and other matters beyond limits of authority

Functional Knowledge

At least three (3) years of experience as technical trainer in the BPO or Shared Services industry

Bachelor’s degree in any related course

Proficiency with Microsoft Office applications

Excellent verbal and written communication skills

Proven high level of creativity and versatility in developing course curriculum

Effectively interact with all levels of the organization

Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

Basic knowledge on Project Management

Demonstrates high commitment in providing training to various non-technical employees

Ability to multi-task, prioritize and manage time effectively

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