GBSC-Training Specialist II
Crawford & Company
Iloilo City, PH
5d ago

Job Scope

A. Training and Development

  • Designs training materials and courseware for programs needed
  • Conducts research and collects reference materials for training
  • Provides classroom training and follow-up support to various non-technical team members
  • Collects follow-up exercises, evaluations, and questionnaires to improve course design
  • Develops and maintains the train-the-trainer program
  • Assists non-technical team members on projects and helps them recognize software program features
  • Designs, updates, and conducts organizational training
  • Coordinates new hire training, up training and recursive schedules and delivery
  • Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations
  • Develops Training Program review and analysis for business reviews with HCPO.
  • Conducts Train the Trainer program for Presentation, Facilitation, and Coaching Effectiveness module. Evaluates training effectiveness through practical assessments.
  • Experienced in handling process transition / migration
  • B. Business Process Support

  • Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor
  • Informs immediate superior regarding problems and other matters beyond limits of authority
  • Functional Knowledge

  • At least three (3) years of experience as technical trainer in the BPO or Shared Services industry
  • Bachelor’s degree in any related course
  • Proficiency with Microsoft Office applications
  • Excellent verbal and written communication skills
  • Proven high level of creativity and versatility in developing course curriculum
  • Effectively interact with all levels of the organization
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Basic knowledge on Project Management
  • Demonstrates high commitment in providing training to various non-technical employees
  • Ability to multi-task, prioritize and manage time effectively
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