Quezon CityExperience and Skills : Analytical thinker, passion and ability to "figure things out "Independent worker who can work in a fast-
paced, changing environmentExperience working with Excel and other MS Office ApplicationsExperience in monitoring real-time and offline database, and creates necessary reports on trends and statusJob Responsibilities : Translate stakeholders' requirements into reporting deliverablesAssist supported teams with dashboard and report generation depending on pre-
defined frequency or business requirement.Develop performance and other ad hoc reportsParticipate in evaluating new technologies to ensure advancement of architecture and data within organization's business intelligence needsExamine and evaluate purpose and content of business reports to develop new, or improve existing format, use, and controlReview reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.
Maintain database operations and teach other employees how to use reports applications and tools.Provide technical support through management of reporting tools / repositories or helping internal and external customers use it or by identifying and resolving technical challenges and helping users prioritize issues and workflow.
Creates and maintain reports on midday, daily, weekly, monthly basis.Pulls Data from incontact or SalesforceReports metrics such as ASA, AHT, ABRCreates ADHOC reports when neededCreates user access for new agents / Update agent accessCreates JIRA Tickets for User Access related concernsUpdates the Skill Priorities / AccelerationResets In-
contact password of agents who have problems logging in or have been locked outMonitors the Call QueueManually moves calls to available agents depending on the type of callCalls out agents / teams if neededProvides additional support for Junior Analysts