The IT Service Desk Analyst is responsible for the support of all desktop hardware, software, and telecommunications equipment.
As the IT Support Specialist, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat.
If you have a passion for technology and a spirit of service, this is a great place for you. Insight values employees who want to grow within the organization.
What You’ll Do at Insight
Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking / ticketing databases.
Instruct end-users in the appropriate use of equipment, software, and / or reference materials.
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
Troubleshoot and resolve issues related to hardware / software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
Work closely with other team members to identify and suggest resolutions and improvements.
What You Need to Join Insight
At least 1 year of relevant experience in a corporate environment is preferred.
Experience in ServiceNow or other Ticketing Tools
Familiar with Active Directory, Remote Support, and other technical support tools
Must have excellent customer service and interpersonal communication skills.
Flexibility with work schedule.