Risk Team Manager
Enshored
Ortigas Center, Pasig City
3d ago

Enshored is seeking for an outstanding Team Manager who will be a role model to his / herdirect reports. This is a high impact role and will offer a great opportunity for fast careeradvancement in a high growth BPO environment.

Note : Hours will depend on the client's needs.

DUTIES AND RESPONSIBILITIES

  • Manage and direct the daily activities of the call center agents, including creative
  • resource planning and implementing call center strategies and operations

  • Provide operational guidance. Train, coach, monitor, recognize, support and promote
  • discipline in any given situation

  • Provide meaningful career and professional development for assigned experts, in
  • partnership with leadership development staff

  • Carry out needs assessment and performance reviews to officers
  • Setting and meeting performance targets for efficiency and quality
  • Act as subject matter expert for all work-related duties
  • Practice and ensure compliance with all policies and procedures of the company
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared
  • customer base to ensure a seamless customer experience

  • Coordinate with Recruitment, IT and liaising with HR team
  • QUALIFICATIONS

  • High level of initiative, accountability, and self-motivation
  • The ability to build a productive and highly engaged work environment
  • Maintain calmness and composed under tight pressure and provocations
  • Ability to work independently and take responsibility for seeing things through to completion
  • High attention to details
  • Open to feedback and criticism
  • Bachelor's / College degree is preferred but not required
  • 2-3 years of experience working as a Team Leader
  • Has background handling Risk / Financial-related accounts, has thorough understanding of policies and best practices or risk management
  • Strong leadership, people management, administrative, and numeracy skills
  • Strong written and verbal English communication skills
  • Proven experience in developing and maintaining relationships with key internal and external stakeholders
  • Team facilitation and training skills
  • Commitment to delivering to the highest quality first time
  • Proven ability to work to deadlines and under pressure with a positive attitude
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