Technical/Helpdesk- Telecommunications
The VITO Group
Manila, Manila, Philippines
2d ago

Responsibilities

  • Responsible for management of the fibre optic network acceptance queue and assigning relevant analysis tasks to available senior resources
  • Intake of all vendor test results and TOPs, and identifying specific workflow for analysis to be progressed
  • Performing GFIRE analysis where applicable and / or escalating to senior resources as needed.
  • Continuous coordination with senior analyst resources and field engineers on ticket status updates
  • Uploading TFA Handover documents and cross check with vendors documents
  • Scheduling work assignment of planned date for completion of TFA Field resource testing
  • Documenting final route details in inventory tools as needed
  • Skill Requirement

  • Minimum 2 years of Telecommunications experience (preferably within the transport networks department of a Telecommunications / Communications Services company).
  • Good English written / verbal communication and customer engagement skills
  • Full computer literacy, including fluency with computers and software such as email, spreadsheets, etc.
  • Must be detail-oriented, with strong organizational skills
  • Strong focus in providing an outstanding user experience.
  • Basic Knowledge of transport network infrastructure, fiber optics, connector types, optical distribution frames, splice trays, patch panels, various vendor’s naming conventions
  • Capable of managing high pressure and short timelines, with the willingness to be flexible
  • Ability to interface effectively with senior transport network engineers
  • Ability to manage multiple requests simultaneously and adapt to changing projects and processes
  • Ability to work independently and work well in a team
  • Can work under minimum supervision
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