Provide excellent financial service to Emerson Automation Solutions Asia Pacific Headquarters and / or Business Units, serves as an extension of the HQ / BU’s finance teams in Singapore.
Responsible for the consolidation, preparation and review of various monthly / quarterly / annual financial reports and requirements of HQ / BU;
periodic HFM financials close; analysis and reconciliation of various financial statement and EMR disclosure accounts; ensuring that all Asia sites comply with the standard reporting requirements of Emerson.
Apply Emerson Internal Controls and Corporate Policies & Procedures.
Work closely with BU / HQ to continuously identify, study and recommend areas for improvement and providing value added information.
Manage the daily operations of assigned team and assisting the Operations Manager in improving team productivity and efficiency by influencing, motivating and guiding direct reports to their optimum performance.
Duty 1 : Functional Expertise and Skills
Analysis, reconciliation and preparation of various financial reports. Financial statements, Orders, Headcount, and other Statistical accounts.
Seeks critical information and data needed to perform assigned tasks. Coordination with POC of various Asia
Pacific sites for issue resolution, accounts review and feedback on variances.
Enters data and required information using standardized templates / forms / business system. FDM and HFM data upload and consolidation, (Actuals, POR - Presidents Operating Report, Flash, Forecast, Product Group, KOB - Kind of Business, Cost Accounting, External Reporting).
Receives and processes requests and provides updates on status of requests. Ad-hoc duties as may be required by counterparts and assigned by immediate superior.
Smooth transition of additional tasks and new process from Sites / Business Units.
Responds timely and accurately to the escalations of the Level 1 support.
Anticipates and foresees the requirements of customers based on previous data and precedents.
Takes pro-active responsibilities in dealing with customers.
Trains new hires and ensures that they have enough knowledge and skills before going live or performing their work alone / independently.
Duty 2 : Customer Satisfaction
Generates reports based on team deliverables and present to management and counterparts.
Escalates specific issues and provides recommendation to customers to address them.
Assists direct reports in resolution of escalations on the area of specific support.
Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools.
Schedules, coordinates and facilitates customer communication.
Works closely with counterparts / POCs to identify loopholes and process gaps.
Support projects related to quality improvement (such as Think Customer, QMS, etc.) and handles ad hoc tasks to support the objectives of the management.
Participates in business conference calls.
Duty 3 : Internal Operations Management
Ensures the Service Level Agreements are on target.
Participates in goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business.
Accountable for the on-time and proper recruitment to fill job vacancies to ensure service levels and appropriate staffing are carried on (business continuity).
Submits period reports on metrics / KPIs / Dashboards to determine performance against the SLAs of the team.
Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit.
Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects.
Analyzes, explains and addresses variances between current and target performance.
Implements policies on the filing, documenting and approval of time and attendance administration.
Identifies and documents changes in the roles, responsibilities, accountabilities and workload of
employees to properly determine volume headcount ratio, work scope.
Duty 4 : Staff Management and Development
Evaluates individual performance and conducts performance discussions to keep everyone on track.
Performs regular coaching to enhance the performance of staff and encourage participation in decision making.
Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines.
Determines employee's capabilities and improvement areas.
Identifies functional / behavioral training & development needs of employees to support team goals and objectives.
Completes individual development plans of employees based on the company guidelines and implements agreed training / development activities.
Monitors effectiveness of the development plan and supports employees in the application of learning to the job.
Plans, organizes and coordinates team activities to enhance team camaraderie and employee engagement.
Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process.
Duty 5 : Internal Communication
Understands and seeks critical information and data needed by the team.
Communicates policies, programs and decisions that affect employees.
Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others.
Conducts team meetings to address issues and concerns, escalations, improve processes and others.
Collaborates and networks with other leads to complete assigned projects and programs.
Keeps management informed and updated on matters affecting their team morale and performance.
Job Related Experience :
4 years, or more progressive work experience in general accounting, audit, financial reporting, planning and analysis.
Specific Knowledge :
General knowledge of the US GAAP.
High competence in usage of MS Outlook and MS Office applications especially Excel
Demonstrated systems and process knowledge
Knowledge in various software applications such as : SharePoint, MS Access
Strong knowledge of Hyperion Financial Management system.
Above average communication skills (oral & written)
Strong problem solving, and analytical skills
Results-oriented with a sense of urgency in meeting projects, goals, and deadlines.
Experience working with several levels within an organization, from frontline up to senior management
Ability to use own initiative.
Proactive & innovative approach to problem solving.
Professional, with high regards to Integrity.
A team player, with a positive attitude
Excellent in time management