Operations Manager
Pharmaceutical Product Development, LLC
Asia Pacific-Philippines-Metro Manila-Manila
9d ago
  • Conducts performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management.
  • Completes client reports, develops procedural documents, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA regulations.
  • Acts as liaison between the client, PPD Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program.
  • Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.
  • Mentors and guides associate managers on answering medical inquiries and documenting contacts, adverse events and product complaints.
  • Qualifications

    Education and Experience :

  • Bachelor of Science degree in a science / health-related field.
  • Previous experience in the healthcare or pharmaceutical industry with responsibilities involving counselling or providing medical information that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years) or equivalent and relevant combination of education, training, & experience.
  • 1+ year of leadership responsibility.
  • Knowledge, Skills and Abilities :

  • Good leadership skills
  • Strong attention to detail and organizational skills
  • Effective verbal and written communication skills
  • Excellent problem solving and analytical skills
  • Demonstrated time management skills and multi-tasking skills
  • Excellent interpersonal skills
  • Decision making skills
  • Ability to coach and train staff
  • Excellent language skills must be demonstrated if the position requires languages other than English
  • Ability to work in a team environment and / or independently as needed
  • Organization

  • Medical Communications
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