Global Procurement Helpdesk Analyst
S&P Global Philippines, Inc.
Pasig, PH
2d ago

Job Description

  • Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions
  • Staff the Helpdesk Email box BuyingCenter alias
  • Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA’s and KPI’s
  • Staff the SNOW Tickets Procurement Resolver groups
  • Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with
  • Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards
  • Creation of Ad-hoc P2P Ariba Extract / Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders
  • Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR)
  • Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P
  • Execution of Vendor Set Up process to include document collection / AN enablement
  • Manually transmitted Purchase Orders once PR’s are fully approved to the vendor when required
  • PO Modification - Administrative PO generations, eg. invoice approver, cost center, or OBO change
  • Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.)
  • Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team
  • Minimum Qualifications

    Requirements :

  • Total Experience of 0-5 years, with 1 year experience in Procurement or related function preferred
  • Fluent Verbal and Written Communication Skills in English
  • Knowledge of MS Office Applications like Excel, Word, PowerPoint
  • Customer Centric focus and ability to interact with varied level stakeholders
  • Exposure to helpdesk function via email or phone modalities
  • Ability to work independently within an organization
  • Natural propensity or strength in Procurement function, supply chain, or Vendor Management through education or experience
  • Optional Requirements :

  • Basic Exposure to Procurement end to end processes
  • Understanding of Purchase Request to Purchase Order processes
  • Skilled in working with Ariba P2P or related tool (Coupa, SRM, etc.)
  • knowledge of helpdesk functions, preferably using a ticketing or que management system
  • Perks and Benefits

  • Paid Holidays
  • Medical / Health Insurance
  • Paid Sick Leave
  • Performance Bonus
  • Paid Bereavement / Family Leave
  • Life Insurance
  • Paid Vacation Leave
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