Systems Software Principal Engineer
TeleTech
Cainta, PH
5d ago
source : jobs4it

CaintaSystems Software Principal EngineerTTEC is seeking a Principal Systems Software Engineer to join our Enterprise Intelligence Operations Team.

Experienced Principal Systems Software Engineer will be responsible for the administration, management, maintenance, optimization and other aspects of support in Microsoft Business Intelligence (MSBI) platform (Reporting Services (SSRS) and Analysis Services (SSAS) delivered through Power BI Report Server).

The job function will require the candidate to work closely with users from Human Capital, Finance, IT, and Operations departments.

Plus, work within the Enterprise Intelligence leadership team to determine roadmap items, manage small projects, manage escalations, deliver root cause analysis, work on various BI solutions and oversee day to day BI Operations.

You will also work in tandem with the other teams, preparing documentations and specifications as required.What you will be doing : Manage, Monitor, Maintenance, Development, Administration and Support of MSBI environments (Power BI, SSRS, SSAS, SharePoint), other Applications and BI SolutionsEnsure Performance, Security and Availability of all supported ApplicationsPrepare Documentations and Specifications of existing and new applications and processesHandle common Application System procedures such as installation, configuration, optimization, upgrades, backups, recovery, migrations, releases etc.

Creation, implementation, and regulation of development / support standards and best practicesGather and document user requirements in a clear and organized mannerProfile Application resource usage, optimize and tweak as necessaryCollaborate with other team members and stakeholdersSupport current and future needsOn call rotation for critical pages of 24 / 7 supported Application systemsPerform root cause analysis and provide resolution for any Application Performance issues in a timely fashion through creative problem-

solving skillsProvide Ongoing support for any open issuesWhat skills you will bring : Strong proficiency in Power BI and SSRSStrong proficiency in Windows Administration including windows server performance tuningDecent experience with SSAS and SharePointKnowledge of de-

facto standards and best practices in Application ManagementProficient in installation, configuration and tactical diagnosis of Microsoft Power BI and other BI SolutionsFamiliarity with MS SQL, Oracle and MySQL Databases including SQL Server AgentProficient with MS Office Suite applicationsAbility to plan resource requirements from high level specificationsMaintain effective working relationships with Project Managers, Business Analysts, and DBAs, off-

shore and on-shore resources, collaborate with the customer’s technical team to gather technical requirements such as performance, maintainability and scalabilityGuide, train, and mentor EI Operation resourcesAddress data-

related problems regarding systems integration, compatibility, and multiple-platform integrationWork according to the project framework including timelines, quality plans, progress reporting, risk and issue identification and communicationBachelor's degree of higher in Computer Science, Data Science, Business Intelligence, Data Warehousing, IT or related field from an accredited college, university or institution3-

5 years' experience designing / developing / implementing / administering / managing / supporting BI solutionsExperience working with Finance, IT and other cross functional groups in a team environment to provide supportThe ability to multi-

task in a fast-moving environment across multiple functions and several dynamic projectsStrong appreciation for the importance of ensuring accuracy in all reporting technologiesCreate appropriate documentation to hand over operation of solutions to operational teamStrong project management capabilities including planning, managing and schedulingExcellent organization skills and able to manage multiple and changing prioritiesExcellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skillsExpected to have excellent time management skillsExpected to have excellent oral, written and communication skillsPreferred Skills and ExperienceTSQL knowledge and SQL OptimizationSSIS knowledgeAzure Cloud experiencePowerBI Gateway setup with other Data Sources such as Oracle, MS SQL and MySQLLinux AdministrationScript Language Bash, Ruby, Python or PerlMDX, and DAX knowledgeTechnical knowledge of multi-

dimensional and Tabular modeling and supportExperience with ERP system and toolsSSAS / SSRS Solution design and implementationTTEC is a pioneer in customer experience, engagement and growth solutions.

Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

LI-GJ1Primary Location : PH-Calabarzon-CaintaJob : Information Technology

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