IC ServiceNow Consultant
Accenture
Manila, Philippines
2d ago

Must Have :

  • Admin & Development experience on ServiceNow Modules
  • Incident, Problem, Change, CMDB, Asset, SLM / SLA, Service Catalog, Service Portal
  • Knowledge, Discovery, Performance Analytics, Orchestration
  • Service Mapping, Event Management Integration, Mobile UI, Chat / Connect
  • Cloud Management capabilities, Mobile App demo, Chat, GRC , HR & Barcode Scanner
  • Maintenance, administration and version standardization of ServiceNow
  • Experience with ServiceNow development / configuration / customization / enhancements
  • Develop Applications on ServiceNow Platform & Upgrades
  • Service Management Process development
  • Third Party Management / Integration with other ITSM tools & 3rd Party tools
  • Configuration of functionalities according to the best process & practices
  • Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules
  • Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management
  • Establish and maintain documentation regarding standards and policies surrounding administration & development of SNOW as it applies to best practice industry standards
  • Excellent Problem-solving and analytical skills.
  • Excellent interpersonal & Team Management skills
  • READ MORE OF THE JOB DESCRIPTION

    Qualifications

  • Bachelors Degree in Computer Science, Information Technology or other relevant fields
  • Knowledge of ITIL processes is a plus, ServiceNow Admin and ITIL V3 certification
  • ServiceNow Service Watch, Procurement, Product Catalog, HR Case, Demand, Finance and Legal Management
  • Other ITSM tools knowledge like BMC Remedy , HP SM
  • Support in analyzing workflows and present solution possibilities

    Good verbal and written communication skills

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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