Team Leader
6d ago

The Role

Team Leader is responsible for the performance and management of a team. Develop and empower staff, recruit talent, communicate performance status to leaders and manage key business relationships.

Principal Accountabilities :

  • Lead and Manage a Team
  • Drive performance management :
  • Ensure compliance management including Escalations and issue resolution
  • Build strong business relations
  • Must be fluent in French and English, verbal and written
  • Bachelor degree preferred (Business related major) or equivalent experience
  • Previous experience in a Customer service
  • Has proven leadership track record
  • Experience in coaching and developing others
  • Proven ability to manage multiple priorities to meet Stakeholder expectations
  • Able to inspire team to deliver exceptional Customer experience
  • Able to develop an extensive network of contacts, subject matter experts and decision makers across the business to help resolve issues
  • Demonstrate relationship building skills, across several levels, including Customers team members and business partners
  • Demonstrate an in-depth knowledge of the business this role supports
  • Shell Business Operations (SBO) Manila provides processing services related to finance, human resources, procurement, customer service and other business needs to Shell companies around the world.

    The Centre provides support services to various Shell businesses in Europe, North America and Asia, allowing Shell to have a centralised operational structure while ensuring quality standards are maintained for these critical support services.

    SBO-Manila’s Solaris One workplace is the first green office in the Philippines, having received its Leadership in Energy and Environment Design (LEED®) Silver Certification for Commercial Interiors.

    It features both state-of-the-art and environmentally conscious facilities, in line with Shell’s commitment to health, safety and environment in a manner that is consistent with the principles of sustainable development.

    SBO-Manila is also the first business process outsourcing company in the country to have been awarded by the Philippine government’s Department of Labour and Employment with an Institutional Award during the 7th Gawad Kaligtasan at Kalusugan (Recognition for Safety and Health), in recognition for its exemplary initiatives in Health and Safety in the workplace.

    The organization has grown from less than 50 staff in 2004 to more than 3,000 employees by end 2012, making it the largest of six Shell Business Operations centres across the globe.

    Its expansion is testimony to the Filipino professionals’ world-class service and a significant contribution to the Shell Group’s operational excellence.

    Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.

    Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.

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