Cloud Operation Technician
Quess (Philippines) Corp (formerly: Magna Ikya Infotech, Inc
Manila, Philippines
5d ago
source : Bossjob

Cloud Operations TechnicianLocation : Manila, PhilippinesDescription : This role performs operational support tasks associated to the provisioning and maintenance of Cloud-based IT resources.

This includes performing such tasks in one or more Cloud environments like Amazon AWS, Microsoft Azure, etc.Skill set : Basic to intermediate programming / coding skills.

Powershell, Python, Bash, etc)Basic to intermediate System Administration skills.Basic to intermediate English language, both written and spoken.

Basic knowledge of computer networks is helpful, but not required.Basic knowledge’s about ITIL processes.Basic knowledge to use Service now tool is helpful, but not required.

Certifications on Amazon AWS or Microsoft Azure are helpful, but not required.Ability to work with people remotely using technology tools (email, instant messaging, etc).

Effective communication (both written and spoken) to provide guidelines, status and Issue resolutions.Proactivity to improve processes and eliminate barriers.

Customer service oriented.Responsibilities : Perform Incident and Request Management tasksEnsure a proper ticket resolution based on cloud resolution SLAs.

Coordinating the review and validation of Cloud provisioning requests with P&G Architecture, Security and Network contacts as needed.

Monitor the Service Requests and Incidents queuesAssign Requests or Incidents to available technician.Ensure a proper ticket response based on the cloud response SLAs.

Perform Periodical Communication with customer (status, follows, general information)Provisioning of Cloud resources like Virtual Machines, Databases, PaaS etc.

including but not limited to tasks like : Preparation of Application-specific provisioning templates.Creation of resources using App-specific + standard templates.

Validation / testing of created resources before handing over to customers.Changing the configuration of existing Cloud resources, including but not limited to : Capacity increases / decreases.

Contact changes.Cost center changes.Decommissioning / eliminating Cloud resources and any associated clean-up tasks.Updating and testing Operating System images and / or new PaaS by following standard procedure.

Creating and modifying end-user accesses to the different Cloud environments.Monitor of Cloud Platform resourcesRaise Incidents or Resolve Incidents as a result of monitoring.

Updates Knowledge Database documents after new incidents are resolved.Creation of Scripts to automate repetitive tasks needed to complete a Request or Incident.

Document and Handover Incidents that require continuous support.Raise and Manage Support Incidents with Cloud Service ProvidersPerform periodical follow-ups with Cloud service provider agents.

Perform periodical communication with customer affected.Transition in new procedures, tools deployed by Cloud Architecture TeamResponsible of executing defined tasks in the Cloud Process RunbookResponsible to provide Customer guidelines and educate about internal cloud processes.

Cloud Operations TechnicianLocation : Manila, PhilippinesDescription : This role performs operational support tasks associated to the provisioning and maintenance of Cloud-based IT resources.

This includes performing such tasks in one or more Cloud environments like Amazon AWS / Microsoft Azure, etc.Skill set : Basic to intermediate programming / coding skills.

Powershell, Python, Bash, etc)Basic to intermediate System Administration skills.Basic to intermediate English language, both written and spoken.

Basic knowledge of computer networks is helpful, but not required.Basic knowledge’s about ITIL processes.Basic knowledge to use Service now tool is helpful, but not required.

Certifications on Amazon AWS or Microsoft Azure are helpful, but not required.Ability to work with people remotely using technology tools (email, instant messaging, etc).

Effective communication (both written and spoken) to provide guidelines, status and Issue resolutions.Proactivity to improve processes and eliminate barriers.

Customer service oriented.Responsibilities : Perform Incident and Request Management tasksEnsure a proper ticket resolution based on cloud resolution SLAs.

Coordinating the review and validation of Cloud provisioning requests with P&G Architecture, Security and Network contacts as needed.

Monitor the Service Requests and Incidents queuesAssign Requests or Incidents to available technician.Ensure a proper ticket response based on the cloud response SLAs.

Perform Periodical Communication with customer (status, follows, general information)Provisioning of Cloud resources like Virtual Machines, Databases, PaaS etc.

including but not limited to tasks like : Preparation of Application-specific provisioning templates.Creation of resources using App-specific + standard templates.

Validation / testing of created resources before handing over to customers.Changing the configuration of existing Cloud resources, including but not limited to : Capacity increases / decreases.

Contact changes.Cost center changes.Decommissioning / eliminating Cloud resources and any associated clean-up tasks.Updating and testing Operating System images and / or new PaaS by following standard procedure.

Creating and modifying end-user accesses to the different Cloud environments.Monitor of Cloud Platform resourcesRaise Incidents or Resolve Incidents as a result of monitoring.

Updates Knowledge Database documents after new incidents are resolved.Creation of Scripts to automate repetitive tasks needed to complete a Request or Incident.

Document and Handover Incidents that require continuous support.Raise and Manage Support Incidents with Cloud Service ProvidersPerform periodical follow-ups with Cloud service provider agents.

Perform periodical communication with customer affected.Transition in new procedures, tools deployed by Cloud Architecture TeamResponsible of executing defined tasks in the Cloud Process RunbookResponsible to provide Customer guidelines and educate about internal cloud processes.

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