ISP-Telco-Telecom-Wireless Connection-DSL - Technical Support Team
Siegen HR Solutions Inc
Metro Manila / NCR
8h ago
source : Monster

Job Description Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.

Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.

Job Qualifications Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.

No previous work experience required. Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support, or equivalent.

Good English communications skills are required.

Applicants must be willing to work in Quezon City, Marikina City, Pasig City, Makati City, Mandaluyong City, Muntinlupa City or Paranaque City.

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