Sales Operations Specialist
Thomson Reuters
Manila, Philippines
6d ago

Position Overview

This position provides direct support to the Sales and Client Management organizations on order-related matters, business policy, and processes.

The Sales Operations Specialist serves as a primary resource for order-writing procedures, content / product offerings, business policies, order processing steps, promotions, incentives, and assists in problem-solving all pre-sale issues.

Responsibilities

  • Responds to Sales and Client Management questions via inbound phone, email, and chat requests.
  • Consults with Sales and Sales Leadership to resolve problems and interprets information / policies and procedures.
  • Supports outward-facing commercial policy decisions and advocates for inward-facing queries.
  • Balances the needs of Thomson Reuters, Sales and Client Management teams, and end consumers.
  • Responsible for troubleshooting Account Receivable (AR) issues. Engage Reps as needed for outstanding AR issues.
  • Supports one or more business channels, within a pool of Sales Operations Specialists
  • Acts as a liaison between Sales / Client Management and all internal departments
  • Proactively builds cross-functional relationships to promote smooth business operations
  • Mitigates stressful contacts in a professional manner
  • Requirements

  • Confident, professional, customer-oriented phone presence required
  • Strong communication skills (written, oral, presentation)
  • Proven ability to take on multiple requests / projects concurrently and see them to successful completion
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues
  • High degree of professionalism, able to competently address both senior leadership and entry-level user requests
  • Organizational and prioritization skills with attention to detail
  • Thrives in a high-volume, dynamic, and fast-paced work environment
  • Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives
  • Comprehensive knowledge of Thomson Reuters products and business processes
  • Bachelor's degree required, Business, Finance, or other relevant major a plus; knowledge of legal industry is also a plus
  • Able and willing to work on the following timezones : 9am-5pm UK, 7am-6pm Central US
  • Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?

    At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.

    We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

    At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

    Sound exciting? Join us and help shape the industries that move society forward.

    Accessibility

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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