Implementation Project Management Senior Analyst
Accenture Philippines
National Capital Region, Philippines
1d ago
source : FIndojobs

Job Description : Project Manager will be accountable for the lifecycle of Service Management processes ensuring client satisfaction and management of risk to services including : Change Management Release Management Problem Management Incident Management Configuration Management He / She will also be responsible of : Identifying, logging, monitoring and escalating issues and ensuring timely assignment and resolution of incidents to meet SLA's Proactively preventing the occurrence of incidents, problems and errors, via the identification, investigation and resolution of client and / or organizational Service Management issues Delivering appropriate and effective communications to client on issue escalation and resolution at all stages Proactive prevention of problems via trend analysis, targeting support action and communication Effective and comprehensive client and management reporting driving quality commentary, identifying and interpreting trends and improvements Minimum Qualifications : Bachelor’s degree or applicable work experience 2 years’ work experience in project management or 3 years supervisory experience in BPO or Shared Services or any related industry / field focusing on continuous improvement Certification in LEAN or PMP ITIL certification is a plus

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