The Battery Supply Chain Full String to manage full string installations, including costing, quotation, order placement, scheduling, shipping, delivery management, and installer coordination to minimize cycle time, inventory levels, and cost, while maximizing customer service.
The Coordinator may also be required to communicate with the Customer Engineers, Liebert Business Partners, Battery Regional Sales Managers, Customer Relations Managers, District Operations Coordinators, Service Partners and the Customers for the coordination of battery installation, shipment delivery, site requirements and freight coordination.
The Coordinator may also be required to assist the customer to expedite requests, clarify information, seeks additional information, order clarification, status inquiries, adjustments, etc. in an expedient manner.
Reviews battery order and other requirements
Responsible in getting the customers requested date
Coordinates with Service Partner (installer) and District Ops
Coordinator / Customer Engineer for schedule availability
Communicates agreed install dates to the customer
Coordinates other customer requirement into completion (e.g. Certificate of Insurant or COI, technician permits, etc.)
Requests for delivery information or restrictions from the customer
Manage daily battery revenue spreadsheet to its orders’ predicted completion based on lead times and customer preferred dates
Responsible in shipping batteries from warehouse based on customer needs, cost, logistics, and inventory level or sourcing batteries when necessary
Works with Planner on large job projects
Responsible in tracking shipment coming from the warehouse or vendors
Man the calls transmitted through Full string queue
Assist in After Hours Support during weekends
Ensure projects to completion and follow up as required
The Battery Supply Chain Full String reports directly to the Battery
Supply Chain Manager, Assistant Manager and Team Leader, but maintain close working relationships with other associates within the team,
Regional Battery Sales Managers, Sales Rep, Service Partners, District
Operations Coordinators and Customer Engineers.
Maintain good communicative relationship with Regional Battery Sales Managers, Sales Rep, CE, Service Partner, DOC and customer for managing full string battery installation and projects.
Bachelor's degree in business, purchasing, sales, supply chain, logistics or related discipline
Excellent project management, coordination, organization and prioritization skills are necessary.
Fluent English written and verbal skills
Excellent organization and prioritization skills are necessary
Demonstrated ability to meet deadlines
Excellent oral and written communication skills
Fluency in written and spoken American English is required
Experience with computers, especially Microsoft Office
Knowledge of US geography and transportation systems
Demonstrated customer service resolution skills
Excellent problem solving abilities and capable of resolving contract and product issues
Team player with proven written and verbal communication skills (esp. telephone and email)
Strong interpersonal skills, self-motivated and able to work without direct supervision
Demonstrated sound decision of choosing best method of shipment for all customers
Use software tools to find transportation information for all carriers
Basic understanding of inventory management
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.
Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.