Customer Service Representative | E-commerce& Non-Voice (BGC)
Eastvantage Business Solutions Inc.
Taguig, PH
4d ago
source : Bossjob
  • Successful candidates will be the first point of contact for our customer requiring assistance with using the use of our website & or other marketing channels.
  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their enquiry.
  • Providing email support that include a structured and well written email response within the agreed SLA.
  • Providing Exceptional customer service to our large base of customers
  • Ensuring that all interactions and relevant information is captured in the ticket logging process.
  • Taking ownership & accountability of issues
  • Ensuring that all processes are performed as per the documented procedure.
  • Being able to assist other teams within our group should their volumes become excessive.
  • Other duties as assigned.
  • At least 1-2 years of customer service experience with email and chat support.
  • With e-commerce background and has provided support for technical products.
  • With good English communication skills both written and verbal.
  • Someone who is near BGC, Taguig.
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