Successful candidates will be the first point of contact for our customer requiring assistance with using the use of our website & or other marketing channels.
Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their enquiry.
Providing email support that include a structured and well written email response within the agreed SLA.
Providing Exceptional customer service to our large base of customers
Ensuring that all interactions and relevant information is captured in the ticket logging process.
Taking ownership & accountability of issues
Ensuring that all processes are performed as per the documented procedure.
Being able to assist other teams within our group should their volumes become excessive.
Other duties as assigned.
At least 1-2 years of customer service experience with email and chat support.
With e-commerce background and has provided support for technical products.
With good English communication skills both written and verbal.
Someone who is near BGC, Taguig.