Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results.
Provides feedback to improve performance and develops training programs
High school diploma, G.E.D., Trade / Vocational School certificate or equivalent required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time.
The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 50 lbs.
viewing a computer terminal; and / or visual inspection of products or machinery. The person in this position may need to occasionally sit, type, climb stairs, bend, reach, kneel, or twist for minimal periods of time.
Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.