Service Associate
Chevron Corporation
Makati City, Metro Manila
5d ago

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.

With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the Service Associate position through June 30, 2022 at 11 : 59 p.m. PH Time .

Responsibilities for this position may include but are not limited to :

Works on SAP billing front-end system edits, for orders received by North American Lubricants satellite systems. Becomes an expert in all pre-processor edits through SAP.

Proactively monitors SAP sales orders to ensure that these are invoiced timely and accurately.

Ensures daily that held up sales orders in SAP are minimized, issues are raised, and resolution coordinated with appropriate groups as Chevron Finance.

Credit and Lubricants Business Support Team partners.

Ensures Sales Force cases / issues are closed within reasonable cycle time as determined by service level agreement

Bl reporting and SalesForce Wave : Manages the creation and distribution of all standard, recurring, and ad hoc BI (Business Intelligence) reports as required by NAL sales organization.

Handles Proof of Delivery Requests coming from Salesforce may include electronic match for Lubricant Customers

Analyzes customer problems / situations related to invalid entry of master data, pricing master data or billing information to determine a resolution.

Continuously seeks ways to streamline admin requirements of customers in support of improving process efficiency where appropriate.

Improves continual learning / building of expertise on SAP billing and pricing processes.

Partners with Customer Service Associates in support of the sales process and ensure ease for customer that includes special handling requests.

Special Projects : called on in times of need to assist in customer circumstances, quality improvement teams, and other projects that require billing knowledge.

Act as a Critical Processor

Resource person for both billing and pricing processes

Required Qualifications :

Bachelor's Degree in any business-related course

Minimum 2 years’ work experience

Excellent command of English language for both oral and written communication

Attention to details

Analytical and problem-solving skills

Can multi-task and can work independently

Good attendance record

High degree of agility and ability to work with multi-cultural team members :

Philippines

Preferred Qualifications :

With experience in SAP

Working with us

There are two Chevron companies operating in the Philippines : Chevron Holdings Inc orporated (CHI) and Chevron Philippines Incorporated (CPI) .

CHI is a shared services center providing transactional, processing, and consulting services in the areas of f inance and accounting , information technology, supply chain management , h uman r esources, downstream c ustomer s ervice and m arketing.

Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines .

  • CHI has received various recognition s as a top employer : the 2021 Asia’s Best Employer Brand Award ; 2021 Global Best Employer Brand Award ;
  • 2020 HR Asia Best Companies to Work for in Asia ; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards .

    CPI ma rkets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

    At Chevron, we are committed to fostering diversity and inclusion at all levels of our compan y and at all stages of the employee experience.

    We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent i n the Human Rights Campaign Equality Index for the past 17 years.

    The Index ranks American companies based on their commitment to equality in the work place .

    Competitive salary

    Allowances, medical and optical reimbursements

    Health care coverage for you and your eligible dependents

    Robust employee centred programs for health and wellness

    Time - off to promote healthy work-life balance or to care for your family

    Annual corporate incentive bonus when the company meets established goals

    Recognition & awards program

    Long-term savings plan

    Life insurance

    Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

    H ybrid work model - work remotely from home several days a week

    Connect with us : Instagram

    YouTube Caltex

    Chevron participates in E-Verify in certain locations as required by law.

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