Service Specialist
UCPB
Makati, Philippines
1d ago
  • Responsible for proper application of problem management procedure to deliver quality service to user and clients of the bank.
  • Adhere to action being taken by the section as aligned with the initiatives set forth by upper management.
  • Attends to phone-in problems, problems / messages sent through electronic mail and / or SMS (text) messages from user / clients of the bank and to ensure proper use of all available resources for the resolution of problems.
  • Collaborate with other section / project team in the resolution of problems referred to our group.
  • Performs fieldwork / conversion / automation / enhancement activities for all non-automated process / existing system of our users / clients as required
  • Must be a college graduate with Accounting or Commerce degree major in Accounting or its equivalent. Preferably with minor in Information Technology.
  • Must have at least one (1) year experience in branch banking operations preferably with exposure to cash and transaction balancing at mid-day and at end-of-the-day.
  • Must have at least two (2) years experience as Service Specialist in User Support Section.
  • Must possess good customer orientation and good communication skills both oral and written
  • Must possess high tolerance level and be extremely patient in handling client with phone in problems.
  • Above average analytical skills
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