Workforce Analyst
ARB Call Facilities, Inc.
Taguig, PH
5d ago
source : Bossjob
  • Serve as the primary point of contact on workforce management policies
  • Serve as subject-matter expert on workforce optimization issues
  • Responsible for reporting data management activities around employee schedules
  • Improve processes and increase efficiency of operations by recommending necessary changes
  • Responsible for the tracking and consolidation of attendance and plotted leaves every cutoff period.
  • Bachelors Degree with at least 1yr of BPO experience
  • Proficient with Microsoft Excel and Office, in order to store data, create reports, produce schedules and perform other tasks
  • Possess knowledge or relevant experience scheduling, real time management and reporting. Also require the ability to summarize, visualize, and present data.
  • It is also vital that they possess knowledge of key call center metrics, including expected occupancy, utilization, service levels, handle time, abandonment rate, and ASA.

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