Education : Bachelors Degree
Experience : 1 - 5 Years
Skills : Minimum Position Qualifications :
Certifiable technical skills. Acceptable call center related technical certifications including but are not limited to Bachelor Degree in Computer Science and two years experience in maintain desktop systems, or minimum certification as a Microsoft Certified System Engineer (MCSE) and two years experience in maintain desktop systems.
Excellent customer service skills as defined in terms of customer satisfaction.
Must be familiar with the call center business and supporting multiple clients.
Excellent time management and organizational skills.
Demonstrated work experience in a networked client-server environment with experience with Microsoft TCP / IP and network environment.
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.
Description : Associate Technician
This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides sophisticated technical end-
user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software / hardware upgrades.
In addition, this position will be utilized to develop comprehensive project plans for application and system installations at one or multiple locations.
Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research.
This position requires technician to demonstrate excellent customer interaction skills both verbally and orally.
Job Details :
Performs all Technology IT Desktop Support job responsibilities.
Oversee and support trouble ticket activity and work orders as required.
Fully comprehend and understand TeleTech and partner's policies and procedures.
Develop and verify documented stepped procedures.
Take ownership of projects and see them through to timely completion.
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.
Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications.
Take responsibility for assigned from inception through deployment.
Work co-operatively with other TeleTech technology units to provide superb quality customer service.
Understand and enforce TeleTech policies and follow all safety rules and regulations.
Additional tasks and responsibilities assigned by the Team Lead and Technology Management.