Communicate directly with enterprise level business and government agency customers
Resolves customer's inquiry through inbound calls and chat.
Facilitate chat and phone requests for Billing Issues.
Provide professional, timely, and accurate delivery of service to all customers at all times
Troubleshoot and problem solve issues READ MORE OF THE JOB DESCRIPTION
Proficient in Mandarin and English language verbal communication skills*Strong analytical and problem solving skills*Strong attention to detail and commitment to producing quality work.
Willing to work on holidays, weekends, shifting schedules and extended working hours
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.