Quezon CityAre you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job DescriptionMinimum Experience : College or University graduate of any courseTechnical SkillsAbility to use the desktop computer systemBooting and shutting down computer, using mouse and keyboardToggling between multiple applications during each transactionFamiliarity with shortcut key functions (preferred but not required)Ability to use emailComposing and sending emailsProficient in the use of Microsoft and ExcelSoft SkillsExcellent in written and communication skillsAbility to compose a grammatically correct, concise and accurate paragraphAbility to comprehendAbility to maintain quality standardsAbility to proactively respond to situations (escalations or rush requests)Able to perform timely investigation and decision makingAbility to research information based on available demographic informationInfluencing others to act in the best interest of the clientsAbility to do multi-
taskingKeen attention to detailsProduct Specific KnowledgeAbility to understand simple insurance process or principlesAdditional information regarding life insurance is an advantageProcess Specific KnowledgeKnowledge on DC transaction typesAble to follow product and process protocolMinimum Skills Requirement to Go-
live : Successful completion of the New Hire product training programKnowledge of the Manulife insurance product by passing the weekly tests given by the trainerFull understanding of the Mail indexing terminologiesFamiliarity with the other JH NB Life functionsAble to manage and use the team’s blog site, job aides and trackersAble to update and complete casesCompletion of (1) month OJT in productionGood multi-
tasking skillsTechnical SkillsAbility to use emailProduct Specific KnowledgeKnowledge of the Manulife productProficient in using all Mail Indexing tools by passing weekly tests given by the trainerSiebel and VSILotus NotesElectronic AttachmentRight faxOrdering sites (Parameds.
com, Accurint.com, Milliman.com)Workday prodJH LinkSharepointFull understanding of the Mail Indexing processProcess Specific KnowledgeAble to follow the Mail Indexing processKnowledge and expertise to Mail Indexing functionsQuality trackingProcess and capture information to system according to established methods and proceduresHandle highly sensitive and heavily regulated Hong Kong Provident FundConsistently attain the service level set by the CompanyPractice good judgment in processing casesPerform thorough checking for every case and eliminate financial errorsRender overtime work on a daily basis during high volume weekStay on-
call on an as-needed basis during Saturdays and holidaysAssist colleagues and other teams in their production work upon requestManage leaves / day-
offs especially during peak seasonConstantly increase the number of knowledgeable functions handled by the teamSuggest ways on how to improve the current process and team metricsPerform other duties and functions as assigned by Operation ManagementQualifications : College Graduate in any fieldProficient in MS Office Applications (Word, PowerPoint and Excel)Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantageGood verbal and written English communication skillsStrong analytical and problem solving skillsAbility to pay close attention to detail with a high degree of accuracyFast Learner and can work with minimum supervisionStrong organizational skillsGood attendance recordTeam playerIf you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.
About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.
As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.
0 billion in payments to our customers.Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.
Information received regarding the accommodation needs of applicants will be addressed confidentially.