Create, evaluate and maintain tools & automation that are used for processing software release.
Collaborate with Engineering and Product Release team in implementing software upgrades for our clients.
Perform process improvements related to Deltek product release process.
Create and evaluate release delivery design to ensure quality and successful release with minimal client downtime.
Deliver server maintenance for Deltek’s Cloud Professional Service Products, configuration changes, and security configurations.
Troubleshoot upgrade and release-related issues.
Provision of L3 / L4 support to troubleshoot complex problems, provide software fault diagnosis, and resolve operational issues.
Ownership of vulnerability management and security audit requests.
Coordinate with a globally distributed team to continually drive our application delivery projects to success.
Show accountability in creating process improvement initiatives.
Take responsibility for the management of internal team projects to completion.
Perform responsibilities of a Cloud Implementation Engineer to assist with application installation as needed.
Must-have skills / experience :
3 years' experience in using various programming or scripting languages such as Powershell and Python or similar well known language.
5 years' experience in using MSSQL, Oracle, or similar database system.
o Experience in creating simple to complex query, creating SQL scripts and creating stored procedure is required. for Vision and VantagePoint Products.
o Experience in running scripts and in back-up and restore is required for Maconomy Products.
3 years' experience in supporting any of the following fields :
o Enterprise customer-facing application, computing platforms and systems; or
o Operation, Automation, DevOps, Release Engineer, Service Reliability Engineer or similar field.
L3 and L4 Application troubleshooting experience with ability to identify and document root cause of application issues.
Experience in using public cloud providers such as AWS, Azure or other similar cloud providers
Experience working in the Systems Development Lifecycle
Willing to work on permanent weekend (Saturday) mid or night shift and amenable to changes on schedule depending on business needs.
Nice-to-have skills / experience :
Experience working in DevOps environment or knowledge in using devops tools or systems is an advantage.
Experience using automated deployment technologies
Experience with enterprise monitoring, management tools, ticketing tools, log management system.
Diverse range of technical and operational interests and capabilities, including Microsoft Server, Internet Information Services (IIS), MySQL, SQL Server, SQL Analysis Services(SSAS), SQL Reporting Services (SSRS), virtualization,monitoring, automation technologies.
Other Qualifications :
Ability to work in high pressure, highly flexible environment against both short and long term requirements
Passionate about technology and solving IT operations-focused problems
Ability to capture process and create documentation.
Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.