Customer Success Trainer
SolarWinds
Fort Bonifacio, Taguig, Philippines
6d ago

Overview

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs (Managed Service Providers) of every size.

SolarWinds MSP is the leading global provider of complete IT management and Automation solutions for Managed Service Providers (MSPs).

We are seeking an experienced Technical Trainer to design and develop technical training materials to be used in self-paced, live webinar, and instructor-led classroom training.

Responsibilities

Collaborates with members of the training team and product experts in designing, developing, and maintaining technical courses

  • Host onboarding for employees including soft-skills and technical training
  • Creates learning content such as videos, interactive eLearning modules, presentations, demos, simulations, activities and assessments to be used in technical trainings
  • Designs effective and visually appealing graphics to be used in training materials, following corporate brand guidelines
  • Develops training components that provide engaging, challenging, and meaningful learning experiences
  • Posts learning content to the company learning platform following outlined procedures
  • Completes other learning and development related tasks as assigned
  • Qualifications

  • Minimum of 3+ years of experience in a technical training role
  • Proven experience with designing, developing, and hosting technical training
  • Proven knowledge of instructional design, training development, and adult learning theory
  • Self-starter
  • Seeks challenges and takes ownerships
  • Executes with passion
  • Goal and metric driven
  • Continuously seeks to learn new skills
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