Processes incoming queries (either via call or e-Mail) from BI HR professionals and BI employees and clarifies open questions related to HR services.
Analyzes process- and system-errors and solves and / or forwards those issues or any other query according to the activity split between 1st Level Support, Senior Specialist and 2nd support teams .
Performs end-user trainings for HR Systems.
Acts as first point of contact for target community for designated HR services within the region.
Efficientliy manages and prioritizes tasks to ensure Service Level Agreements.
System Testing : During SSC start-up phase heavily involved in system testing of Success Factors platform
Minimum of 3 year experience in HR administrative function ;
Experience in HR IT platforms, in particular Success Factors
Strong communication skills in English. Chinese and / or Japanese a plus
Customer service orientation
Issue resolution skills
Experienced communication skills
International experience preferred and would be an advantage
Experienced in Microsoft Office
Ability to work in a team
About Us : Boehringer Ingelheim is a research-driven pharmaceutical company and one of the top 20 pharmaceutical firms worldwide.
Headquartered in Ingelheim, Germany, Boehringer Ingelheim operates globally in over 100 countries and has more than 50,000 employees.
The focus of the family-owned company, founded in 1885, is researching, developing, manufacturing and marketing new medications of high therapeutic value for human and veterinary medicine.
In 2016, Boehringer Ingelheim achieved net sales of about 15.9 billion euros. R&D expenditure corresponds to 19.6% of its net sales.