About Wells Fargo
Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).
Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.
We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.
Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.
It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.
We operate in Taguig City, Metro Manila.
About the Department
The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers.
The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported.
The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.
About the Role
Internally known as Research / Remediation Analyst 4 )
Within the Customer Remediation Center of Excellence, the Manual Review team performs research to determine the remediation needed on customer accounts.
This activity is necessary because data cannot be systemically collected and / or illogical data gaps exists. The unstructured data is pieced together during the manual review to come up with the appropriate decision to accurately remediate customers.
conducting investigative steps to fully identify the issues; researching product information, terms, conditions, contracts, etc.
Support team as point contact for escalations and answer questions on complex cases that don't fit standard procedures
Periodically coordinate and package set of remediation cases sent for Quality Assurance and serve as point contact for questions and follow up.
Recommending standards, policies, and / or procedures to correct deficiencies
refers recommendations exceeding authority levels and / or items unable to meet resolution to management for review
May generate reports and summarize results
Typically performs team leadership and provides work direction
Market Skills and Certifications
9 : 00PM to 6 : 00PM
Taguig City, Philippines
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.