Requisition ID : 199273
Work Area : Customer Service and Support
Expected Travel : 0 - 10%
Career Status : Professional
Employment Type : Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.
Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-
run businesses that make the world run better and improve people’s lives.
As a Service Coordinator Supervisor, you work closely with technical subject matter experts to communicate the solutions to client concerns.
This role will demonstrate strong written and verbal communication skills. You will serve as the primary point of contact and have direct interaction with clients.
Primary competence should be communication skills, but an interest in the delivery of solutions to business requirements related to Travel and Expense Management, and cloud-
based solutions is essential.
The Service Coordinator Supervisor mentors less experienced team members, provides guidance on best practices, enables communication and collaboration with internal customers, and engages in the constant improvement and adaptation of the team’s processes and resources.
The Service Coordinator Supervisor will also act as a resource for members of the team as a subject matter expert. You will serve as an escalation point for matters relating to other team members’ clients.
In addition, the lead will assist in the workflow management for incoming requests (ad hoc assistance requests), escalations, and new client assignment requests as well.
Some other activities in which a Service Coordinator Supervisor will play an important role include : participating in Coordinator reviews, hiring, reporting on productivity, and helping team members develop annual objectives.
When needed, technical details for this form of correspondence would be provided by subject matter experts.
Qualifications, Experience and Education
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities.
If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-
mail with your request to Recruiting Operations Team (Americas : Careers.NorthAmerica sap.com or Careers.LatinAmerica sap.
com, APJ : Careers.APJ sap.com, EMEA : Careers sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations :