Technical Analyst (5) - GS&PS
AIG Shared Services
Quezon City, Philippines
10h ago
source :

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm.

We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

Your contribution at AIG

As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise.

As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done.

Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

  • Provide support for basic incident resolution and requests reported to GSPS-IT. It may include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of SAP Ariba and / or SAP Fieldglass application.
  • Review Business Requirements and Functional Requirements document to recommend changes and understand the application functionality / changes
  • Manage and coordinate change request activities and timelines to meet planned implementation dates
  • Perform moderate analysis of business requirements and technical design documentation to effectively create technical solutions
  • Must be able to communicate effectively with Developers, Configuration Analysts, Business Users and Managers
  • Provide rotating support across different regions specifically on standard SAP Ariba and SAP Fieldglass functionalities and AIG-specific applications
  • What we are looking for

  • Demonstrates knowledge and experience of all of the following project methodology phases : requirements gathering, development, unit testing, system integration testing, user acceptance testing, regression testing, cutover, and hypercare support
  • Self-directed, pro-active, self-starter who excels in an environment with limited supervision
  • Demonstrates a solid working knowledge and experience of SAP Ariba (Upstream and Downstream) and SAP Fieldglass.
  • Demonstrates proficiency with Microsoft Tools : Access, Word, Excel, PowerPoint, Visio, SharePoint
  • Excellent written and oral communication skills along with good documentation skills.
  • 1-2 yrs SAP Ariba and / or SAP Fieldglass Application experience
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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