Administrative Resolution Specialist
TSI
i-Square, Ortigas Center Pasig City, Philippines
1d ago

TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations.

We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels.

As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.

TSI represents a new company name, but one with over 40 years of experience and success serving these markets. (TSI is a newly formed company as a result of the sale of multiple collections business units from EGS, the parent company for NCO Financial Systems.)

Principal Responsibilities

Review bankruptcy / deceased exception reports and court dockets received from Lexis Nexis and / or incoming mail and confirm information is accurately recorded in the company’s system(s).

  • Audit bankruptcy / deceased exception reports or court dockets to ensure all company, client and regulatory requirements are upheld and accounts are correctly documented;
  • report deviations as identified. Prepare daily activity reports for Support Services management review. Provide administrative support to department as requested by management, including but not limited to copying, faxing, and mailing correspondence.

    Knowledge, understanding, and compliance with all Federal and Local laws and regulations. Knowledge, understanding, and compliance with company policies and procedures.

    Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes.

    Perform other duties as assigned by management.

    Qualifications

    High School Diploma required. Bachelor’s Degree or undergraduate, with relevant work experience preferred. Previous work / related experience preferred.

    Proficient personal computer skills, including Microsoft Office. Ability to maintain the highest level of confidentiality.

    Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-

    tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule.

    Work Environment

    Office environment. Ability to lift and / or move 20 pounds with or without accommodation. In accordance to PD NO. 442, TSI is committed in providing equal opportunity in employment to all qualified persons without regard to race, color, religion, gender, national origin, age, disability, marital status, citizenship status or sexual orientation.

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