Technical Support Advisor (Consumer Electronics Account)
TDCX
Pasig, PH
4d ago
source : Bossjob

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 340+ industry awards
  • What is your mission?

    You will help us deliver excellent service to our partner brands by performing these tasks :

  • Provide post-sales customer service and / or troubleshooting support through email / phone / chat to advertising customers and offer consultative support.
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
  • Recognize and adjust support approach to accommodate all levels of customer’s experience.
  • Communicate positively with team members, customers, and other partners.
  • Who are we looking for?

  • High school graduate.
  • At least 1 year BPO experience in a voice account, of which 6 months is in a technical support or hybrid customer service-technical account.
  • Excellent verbal and written communication skills.
  • Good understanding of consumer electronics products.
  • Solid technical and diagnostic skills with tested problem-solving skills.
  • Amenable to work rotating shifts (morning, mid, & night shifts).
  • Can work in Ortigas Center, Pasig City or amenable to a temporary work-from-home setup.
  • How to Apply?

    Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home : https : / / tdcx.

    zoom.us / j / 81716145712

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