Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 26 years of experience and 340+ industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks :
Provide post-sales customer service and / or troubleshooting support through email / phone / chat to advertising customers and offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
Recognize and adjust support approach to accommodate all levels of customer’s experience.
Communicate positively with team members, customers, and other partners.
Who are we looking for?
High school graduate.
At least 1 year BPO experience in a voice account, of which 6 months is in a technical support or hybrid customer service-technical account.
Excellent verbal and written communication skills.
Good understanding of consumer electronics products.
Solid technical and diagnostic skills with tested problem-solving skills.
Amenable to work rotating shifts (morning, mid, & night shifts).
Can work in Ortigas Center, Pasig City or amenable to a temporary work-from-home setup.
How to Apply?
Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home : https : / / tdcx.
zoom.us / j / 81716145712
