The E-commerce Sales Support Staff is responsible for customer interface, provides support for pre-sell and after-sales transactions.
Champions E-commerce customer service to ensure that the platform provides the best shopping experience.
Serves as first point of contact for cross-functional relationship
Handles directly customer inquiries through email, live chat, voice call, and social media
Provides customer feedback report for both website and products
Determines and assesses the need to escalate customer feedback and concerns within acceptable time frame
Champions product knowledge and benefits
Has in-depth knowledge of customer shopping process and order fulfillment management
Assists in the collection of pre-sell orders
Assists and supports activities that increase conversion rates and reduce rate of returns
Adheres to service standard to sustain customer relationship
Contributes to ongoing systems improvements to streamline processes and cross-team efficiency
Graduate of any four-year course.
Minimum of 1 year experience in customer assistance role, preferably at an E-commerce company
Above Average communication skills
Average computer literacy
Ability to learn and to be trained
Possesses a positive attitude at all times
Ability to solve problems under pressure
High stress tolerance
Willing to work in Quezon City
Willing to work 6 days a week
Willing to be assigned to night shift