E-Commerce Sales Support Staff
Kimstore Enterprise Corp.
Quezon City, PH
6d ago
source : Workbank

Job Overview

The E-commerce Sales Support Staff is responsible for customer interface, provides support for pre-sell and after-sales transactions.

Champions E-commerce customer service to ensure that the platform provides the best shopping experience.

Responsibilities

  • Serves as first point of contact for cross-functional relationship
  • Handles directly customer inquiries through email, live chat, voice call, and social media
  • Provides customer feedback report for both website and products
  • Determines and assesses the need to escalate customer feedback and concerns within acceptable time frame
  • Champions product knowledge and benefits
  • Has in-depth knowledge of customer shopping process and order fulfillment management
  • Assists in the collection of pre-sell orders
  • Assists and supports activities that increase conversion rates and reduce rate of returns
  • Adheres to service standard to sustain customer relationship
  • Contributes to ongoing systems improvements to streamline processes and cross-team efficiency
  • Requirements

  • Graduate of any four-year course.
  • Minimum of 1 year experience in customer assistance role, preferably at an E-commerce company
  • Above Average communication skills
  • Average computer literacy
  • Ability to learn and to be trained
  • Possesses a positive attitude at all times
  • Ability to solve problems under pressure
  • High stress tolerance
  • Willing to work in Quezon City
  • Willing to work 6 days a week
  • Willing to be assigned to night shift
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