Nasdaq is currently looking for a well-qualified Sales Support Manager whose primary function is to manage and develop a team of people in setting direction and deploying resources on varying projects, and participating in organization-
wide projects while providing guidance and expertise on an as needed basis.
The Sales Support Manager will also support sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing.
Supervises the daily activities of business or technical support or production team to ensure expectations are met or exceeded and that the team is operating in an efficient and effective manner.
Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and managers.
Collaborates with other levels of management and other departments to create and maintain efficient work processes; participates in both internal and external projects as needed.
Develops a deep understanding of the product portfolio and ensures that the team is made aware of new products and services, as well as, other relevant information such as press releases, media advisories, etc.
Maintains discipline within the team to ensure that every member of the group acts in a manner consistent with the organization’s code of conduct and cultural norms.
Ensures timely, accurate and complete reporting to appropriate parties regarding the team’s operations.
Establishes formal goals for each employee to achieve within established timeframes and conducts regular meetings with employees to review progress.
Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of high performing teams.
Reviews briefing materials for client calls and meetings from the sales team, anticipating executive management’s needs and meeting their expectations;
ensures briefing materials are provided in a timely fashion and according to standards.
Identifies trends and competitors in order to assist the sales team, providing detailed reports and information.
Researches and interprets financial and statistical data from a variety of databases for presentation to the sales team, drawing conclusions and trend information.
Bachelor's degree in Business, or other relevant courses;
At least five (5) years of experience in order management, sales support / administration, or customer service role in a supervisory or managerial capacity;
Knowledge of Salesforce, PeopleSoft, or any other management solutions system; experience with Apptus highly preferred but not required;
Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion;
Understanding of the business landscape;
Is quality driven, detail-oriented, a proficient multitasker, and consistently meets deadlines;
Has proactive approach to learning and development;
Proficient in MS Office Suite and other online systems;
Excellent communication and interpersonal skills;
Fluency in English (verbal and written);
Willingness to work within APAC or EMEA shift schedule.
This is a permanent full-time role based in Bonifacio Global City, Taguig. Applications with resume attachments will be prioritized.
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information or any other status protected by applicable law.