We’re an award-winning global outsourcer providing a suite of contact center and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Customer Support Lead, you’ll continue to drive success for our accounts.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.
PURPOSETo increase SIO growth rate through sales with existing and new customers.A SNAPSHOT OF YOUR ROLEEngage with new and existing customers to sell additional services or upgrade existing services based on their business requirement.
The team will also engage with customers who have churned their services away from the business and attempt to win them back.
Your day could see you : Offering the business product, and plan, as best fit business solution to new and existing customersEstablish connection and be able to engage customers in a business conversationPerform cost benefit and business needs analysis to ensure best solution offered through pre-
call research and account assessmentDetermine cross sell opportunities within our existing customer base, focusing on improved customer experienceAnswer customer queries regarding recent product and service offersRaise orders seamlessly, and ensure that all legal requirements metConduct credit and risk assessment on potential customers prior sign upManage Salesforce opportunities and leads, timely, and efficientlyProviding invoice copies and other account information to customersOther appropriate tasks and responsibilities as requested by Management A BIT ABOUT YOU Excellent telephone mannerAbility to sell telco and energy productsStrong business sense and keenness in understanding financial situationsAbility to multitask and prioritize enquiries as requested by managementStrong problem solving and resolution skillsAbility to work both autonomously and within a teamA proactive, flexible and positive attitude ATTRIBUTES Understand and adhere to all legal, regulatory and company policy requirementsCarries out work and dealings representative of Vocus Values and Code of ConductAbility to maintain effectiveness during period of change in work responsibilities or environmentConfidentiality, tact and discretion when dealing with people Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityUpper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd.
Mandaluyong CityGround Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityWe are open from Monday to Friday, 8am-
4pm.For faster processing, text : EWSales(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally.
Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.