Associate Software Integration Engineer ILocation : Taguig City, Philippines
The Associate Software Integration Engineer I partners with the implementation team and participates in the development of a Business Research Document (BRD) to design, build and test a suite of contact center software platform that runs in the cloud as Software as a Service (SaaS).
This position will be responsible for both technical and business tasks including configuring inContact products based on customer requirements, tracking time and status within inContact systems, assisting with managing customer expectations and satisfaction, and other tasks related to the success of his or her engagement.
You will work in a fast paced, dynamic environment that encourages autonomy and gives you ownership of your work.
Consults with customers to design scalable solutions to meet business needs.
Supports the implementation team in designing, building, and testing data integration components for new and existing customers.
Configures custom IVR / ACD solutions using inContact’s proprietary GUI scripting software suite.
Builds customer facing custom stored procedures using SQL.
Represents the technical services and professional services organization as an inContact product expert.
Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
Self-starter with the ability to adapt and learn new applications quickly.
Assist with conducting a comprehensive cost / benefit analysis and prepare business cases for projects.
We are hiring for the night shift to support our European customers. Standard hours are 3PM Midnight, Monday through Friday.
BS / BA in technical (e.g., CS / IS / EE) or business (e.g., Marketing / MIS) field or equivalent work experience required.
1+ years of professional, customer facing experience beyond education requirements above.
1+ years of programming experience (doesn’t need to be professional experience). Must have a fundamental understanding of object oriented principles and basic programming / scripting concepts.
Ability to deeply learn complex concepts quickly.
Capability of describing technical concepts to non-technical audiences in a simple and concise manner.
Solid understanding of contact center software, cloud based is a bonus.
ABOUT inContact : inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics.
inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers.
inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.