Senior Operations Analyst – IDDL SME
Manulife
Quezon City, PH
3d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Title : Platform Services IDDL (Operations Analyst - IDDL)

L2 Application Support

Job Summary :

  • Support a wide variety of systems from a Level 2 perspective
  • Work with business clients to debug or trouble shoot applications
  • Coordinate code deployments with release and QA
  • Coordinate development efforts with the development team for major enhancements
  • Investigate feed failures using Informatica, CA, Oozie and NiFi
  • Track and produce key metrics for the team and develop strategies to increase efficiency
  • Remain current on standards, technologies, approaches and methodologies
  • Consistently apply the concept of continuous improvement
  • Investigate SQL stored procedures, .Net code, VBA macros and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements
  • Resolves technical issues and record transactions via ticketing system
  • Demonstrates business acumen, ability to relate activities to Manulife business model
  • Strong knowledge of object and data models; understanding of fields and attributes
  • Strong ability to configure and resolve issues
  • Key Accountabilities :

  • Proven ability to multitask both independently and within a team
  • Excellent English communication (both written and oral)
  • Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation
  • Experience in financial industry
  • Action oriented, creative and proactive thinker
  • Advises on complex technical issues involving configuring, provisioning, and maintaining platform
  • Attends advanced training sessions and is certified on multiple domains of expertise
  • Able to achieve most at asks using own judgement
  • Can lead smaller groups where required
  • Good analytical skills, copes with complex situations through deliberate analysis and planning
  • Skills and Competencies :

    Qualifications :

  • Minimum 2 years working experience supporting systems at Level 2 (support)
  • Experience with relational database structures and methodologies
  • Minimum 2 years of experience with one or more of the following : Informatica, Scheduling (CA, CTRL-M, CA WLA), java, .
  • Net, SQL queries and scripting and other Big Data technologies.

  • Excellent English communication (both written and oral)
  • Applicable undergraduate degree or Designation in Computer Science or equivalent experience
  • Ability to understand business process requirements and, through the use of technology,
  • Technical Skills :

  • Big Data Technologies like HIVE, HADOOP, Oozie and NiFi.
  • MS SQL
  • Informatica development (or related ETL tools)
  • CA Work Load Automation
  • Java
  • Language and Interpersonal Skills :

  • Strong customer service and interpersonal skills
  • Strong written, verbal, and presentation skills
  • Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers.
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
  • Candidate must demonstrate problem solving skills.
  • Tools Specific Knowledge :

  • Big Data Technologies like HIVE, HADOOP, Oozie and NiFi.
  • ETL Concepts
  • Microsoft Outlook
  • Skype / Teams
  • Service Now
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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