We are a global platform where shoppers deliver to shoppers and make money while out shopping. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.
The business' sales teams will be required to contact our customer lead base in certain industries and upsell affiliate products / services, that have been determined by our management.
Currently the business is working in the International Moving / Relocations industry. Our sales teams will contact potential customers who are internationally relocating overseas, via a courtesy service follow up call.
They will then upsell extra affiliate services during the conversation, for currency transfers, health insurance, banking, flights, electricity / gas / internet connections, real estate and much more.
A SNAPSHOT OF YOUR ROLEWe are looking for an enthusiastic, out of the box’ thinking Outbound B2C Sales Representative / Telemarketer, to generate sales for our affiliates by cold calling or answering requests.
It will predominantly be in cold calling. The candidate will be responsible for influencing existing or potential customers to buy products or services.
A successful candidate must be friendly and persuasive. They must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.The goal is to promote business growth by expanding the company’s clientele.
Your day could see you : Cold calling; making multiple outbound calls to potential clientsAnswer incoming calls from prospective customersUse scripts to provide information about product / services features, prices etc.
and present their benefitsBe able to not only follow a script, but be comfortable to adlib, improvise or go off-script by thinking outside of the boxHave a bubbly (happy go lucky) or happy personality on the phone calls to customers and have the ability to strike up a conversation about the products and services for sale, or anything else like the destination the customer will be moving to.
Understanding client needs and offering solutions and supportQualifying leads from digital campaigns, conferences, references, tradeshows, etc.
Record the customer’s personal information accurately in a computer systemCreating and maintaining a list / database (ZOHO, CRM, Excel, etc.
of prospective client informationPresenting and delivering information to potential clientsAnswering potential client questions and follow-
up call questionsWorking with sales team when closing saleTracking weekly, monthly, and quarterly performance and sales metricsBuilding pipelines with channel partners and team members to close salesClosing sales and working with client through closing processAsk pertinent questions to understand the customer’s requirementsPersuade the customer to buy by demonstrating how merchandise or services meet their needsDeal with complaints or doubts to safeguard the company’s reputationGo the extra mile to meet sales quota and facilitate future salesKeep records of calls and sales and record useful informationResearching potential leads from business directories, web searches, or digital resources A BIT ABOUT YOU Proven experience as sales cold calling B2C role, telemarketer or similar.
Previous experience in outbound call center, inside sales experience, or related sales experienceProven track record of successfully meeting sales quotas preferably over the phoneExcellent communication and presentation skillsProficient in EnglishSkilled in negotiation and dealing with complaintsPersistent and results-
the ability to call, connect and interact with potential customersPersuasive and goal-orientedPossesses an energetic, outgoing, and friendly demeanorEager to expand company with new sales, clients, and territoriesSelf-
motivated and self-directedAble to multitask, prioritize, and manage time efficientlyIn-depth understanding of company services and its position in the industryTenacity to handle rejection and continue on with a positive attitude when reaching next potential clientKnowledge of sales process from initiation to closeAbility to work independently or as an active member of a teamWorking knowledge of relevant computer programs (e.
g. CRM software) and telephone systemsStrong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM / Salesforce experience preferred WHAT SUCCESS LOOKS LIKE High customer satisfaction and efficiency rating.
Excellent feedback from customers.Achievement of KPIs. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values : Ambition : Voice and measure your goals.
Collaboration : Brilliant jerks can be brilliant elsewhere.Impact : Do, get it done, create impact.Judgement : Make wise judgement calls, putting the team and business at heart.
Leadership : Continuous improvement starts with independent action.Leverage : Do more with less, master the art of leverage.
Passion : Be positive, bring passion and energy.Transparency : A transparent team can help each with other. Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityUpper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd.
Mandaluyong CityGround Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityWe are open from Monday to Friday, 8am-
4pm.For faster processing, text : QuoSales(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043