Sales Training Coordinator 2
Sophos
Makati City, PH
4d ago

Main Duties

  • Manage the internal LMS, Eloomi, to provide support to stakeholders outside of the Training and Enablement team and to maintain a system with the most up to date training, in a clean format and accessible to those that need it
  • Create and assign training modules and programs within the LMS based on needs of the business
  • Provide regular reports to key stakeholders on the progress of Sophos employees through training activity
  • Manage job role goals and competencies within the LMS, keeping the competencies up to date based on sales management requests and tracking the competency assessments throughout the business
  • Act at the primary point of contact for all internal LMS queries from stakeholders and users throughout the business, including owning the inbox used for managing queries
  • Work closely with the IT and HR Operations teams to ensure that Active Directory syncs are fully functional and errors in the data are flagged and investigated
  • Own the production of regular reports to show training activity both within the sales organisation and the partner network, includes running reports from multiple different systems and collating them to provide concise and accurate data to be shared with management
  • Essential

  • Previous experience in a marketing, operations or enablement / training team
  • Have worked in a busy office environment, preferably for a global company
  • Able to use Microsoft Office programs
  • Able to answer queries by telephone, email and post
  • Support team-members
  • Co-ordinate projects
  • Excellent written and verbal communication providing robust and pleasant customer service
  • Able to maintain accurate records in electronic format especially Excel
  • Ability to multi-task
  • Competent use of Microsoft Office applications (Word, Excel, PowerPoint)
  • Time management
  • Attention to detail and ability to work independently
  • Able to prioritise workload, and adjust at short notice
  • Open to work from 2pm to 10pm Manila time
  • Desirable

  • Experience of working with an email marketing tool and event management tool
  • SalesForce.com experience
  • Equal Opportunities

    Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

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