IT Service Desk - Quezon City
Strategic Networks, Inc.
Quezon City, PH
6d ago
  • Monitor for incidents and service requests out of process and perform analysis.
  • Contact workgroup owner / supervisor. Lead meeting to find and track root causes and actions.
  • Follow up where needed, this might include daily email notifications. Track all actions, escalate as appropriate. Where needed invoke the appropriate support to move incident through the process or quarantine them, enable and coordinate communication between different support teams.
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