The Team : The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product and the Energy data set.
On a day to day basis, the Associate’s time is spent majority in addressing clients' questions and requests about the Energy sector and our platform and Excel and is also responsible in escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management, and sales.
The Impact : Along with providing the best product in the market is providing the best support for it. Associates have a direct impact to the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole.
Since the Associates are also direct contact with clients, they also have the opportunity to relay feedback to the company and understand the needs of the clients which is valuable to the development of the product.
What’s in it for you : Associates are trained to be experts in using the products, and given that they receive on a day to day basis feedback from clients, they have a good opportunity to explore roles in the product management / content side of the operations.
Since they have client interaction experiences as well, they also have a good position to discover opportunities in account management and sales.
Lastly, a good grasp and exposure to the global Energy sector allows them to understand and be an expert in the industry.
The Associates are our link between the end-user and our products. Combing an expertise in our product with a deep understanding of who our clients are and how they use our tools, Associates provide the highest quality support.
You will assist our clients with the following tasks :
Basic Qualifications :
We’re also looking for individuals with :
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