Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance.
Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
A SNAPSHOT OF YOUR ROLE
â¢ Manages sales and productivity, including keeping detailed records of leads and sales, and advising management on proposed Goals every Month.
â¢ Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks and coaching
â¢ Listen to team membersâ feedback and resolve any issues or conflicts
â¢ Assists management with hiring processes and new team member training
â¢ Answers team member questions, helps with team member problems, and oversees team for quality and guideline compliance
â¢ Communicates deadlines and sales goals to team members
â¢ Develops strategies to promote team member adherence to company regulations and performance goals
â¢ Recognize high performance and reward accomplishments
â¢ Conducts team meetings to update members on best practices and continuing expectations
â¢ Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
â¢ Ensures company brand materials and physical working spaces meet and exceed company presentation standards
â¢ Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
A BIT ABOUT YOU
â¢ Excellent in customer service.
â¢ With excellent English communication, listening and organizational skills.
â¢ With a minimum of one year of back-end admin processing experience.
â¢ With a knack for multi-tasking.
â¢ A responsible attitude
â¢ Ability to prioritise work
â¢ Good at planning ahead
â¢ Able to solve problems and work under minimal supervision.
â¢ Adept in learning new workflows and tasks.
WHAT SUCCESS LOOKS LIKE
â¢ High customer satisfaction.
â¢ Excellent feedback from customers.
â¢ Achievement of KPIs.
WHAT WE VALUE
Weâre proud of our diverse global team, all working in a collaborative environment and happy to share these common values :
â¢ Ambition : Voice and measure your goals.
â¢ Collaboration : Brilliant jerks can be brilliant elsewhere.
â¢ Impact : Do, get it done, create impact.
â¢ Judgement : Make wise judgement calls, putting the team and business at heart.
â¢ Leadership : Continuous improvement starts with independent action.
â¢ Leverage : Do more with less, master the art of leverage.
â¢ Passion : Be positive, bring passion and energy.
â¢ Transparency : A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :
We are open from Monday to Friday, 8am-4pm.
For faster processing, text : TLSH (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043