Customer Service Representative
Optum, Inc.
Taguig City, National Capital Region
1d ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.

Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably.

There’s no room for error. Join us and start doing your life’s best work.(sm)

Training classes start soon apply today!

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system.

It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses.

Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers.

As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity.

This is where you can bring your compassion for others while building your career.

Primary Responsibilities :

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (e.
  • g. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regards to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
  • The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

    This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them.

    Within a high volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customers.

    Required Qualifications :

  • 2nd year college completed
  • At least 6 months of BPO experience handling international account
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
  • Skilled in problem solving to quickly assess current state and formulate recommendations
  • Preferred Qualifications :

  • 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
  • Prior health care experience
  • Preferably with Fiber or wired internet connection of 15 to 20 mbps in case of working from home. The following options are also available :
  • Corporate internet subsidy for those within available and valid serviceable locations, subject to Company policy

    Onsite work for those who are amenable to drive or commute to our office locations

    Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions.

    Learn more about how you can start doing your life’s best work.(sm)

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