Customer Support Consultant
3Shape Brasil
Manila, PH
5d ago

About us

3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland.

We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

About the role

Do you have technical interest and willing to join dynamic and innovative IT company? We are looking for Customer Support Consultants to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

This role is based in Manila (Philippines), and you will be hired through our HR partner, Microsouring, but work exclusively with 3Shape and be part of our growing team in the APAC region.

Areas of responsibilities :

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
  • Managing support cases : collect all relevant information from customers, according to company s procedures and record this using company s CRM
  • Interact with other departments and escalate customers feedback further
  • You should possess the following qualifications :

  • Bachelor of Science or Engineering are preferred
  • Fluent English is required
  • Dental technician background is preferred but not required
  • 2 years or more experience as a Technical Support Representative
  • CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is a plus
  • Familiar with case handling, troubleshooting, and customer care
  • Familiar with Microsoft Windows, including : Install and uninstall applicationsConfigure Windows firewallHave a basic knowledge of databaseAble to work under Windows command prompt
  • Familiar with networking, including : Setup shared folderUnderstand how IPv4 works
  • Able to work independently under pressure
  • Willing to share knowledge and experience with colleagues
  • Good customer handling and communication skills
  • Able to work in an international and multi-cultural environment
  • We offer :

  • A great international team with opportunities to grow
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Competitive salary level
  • Good working conditions in a comfortable office
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years
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