Customer Support Consultant
3Shape Brasil
Manila, PH
2d ago

We are looking for

Customer Support Consultants to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

This role is based in Mall of Asia (Manila, Philippines), and you will be hired through our HR partner, Microsouring, but work exclusively with 3Shape and be part of our growing team.

Areas of responsibilities :

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
  • Managing support cases : collect all relevant information from customers, according to the company s procedures and record this using CRM
  • Interact with other departments and escalate customers feedback further
  • You should possess the following qualifications :

  • Bachelor of Science, IT or Engineering
  • 3+ years’ experience from role as Customer Support Consultant, Support Engineer, IT Helpdesk or similar is preferred
  • Fluent English is required (other Asian languages is a plus)
  • Strong troubleshooting, customer care and case handling skills
  • Familiar with Microsoft Windows, including : Install and uninstall applicationsConfigure Windows firewallHave a basic knowledge of databaseAble to work under Windows command prompt
  • Familiar with networking, including : Setting folder permissions and folder rightsUnderstanding how to configure a fire wallUnderstanding how to check network port status
  • Able to work independently under pressure
  • Willing to share knowledge and experience with colleagues
  • Good customer handling and communication skills
  • Able to work in an international and multi-cultural environment
  • We offer :

  • A great international team with opportunities to grow
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Competitive salary level
  • Good working conditions in a comfortable office
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years
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