Operations Support Specialist
QIAGEN
Manila, Metro Manila, Philippines
5d ago
source : StartUs

Description

  • Support increasing connections to and integration of QIAGEN’s clients via eProcurement interfaces.
  • Deliver all critical customer projects on schedule.
  • Analyze, design, develop, and technically implement data integration interfaces .
  • Set up data integration & workflow design.
  • Manage hosted catalog files for B2B customers in line with regular product launches, promotional activities, and annual price changes.
  • Manage content of hosted catalogs in line with customer needs and eCommerce goals.
  • Daily support incident management (e.g. pricing / product availability issues)
  • Enter, manage and monitor pricing conditions in SAP for B2B accounts.
  • Support the setup and launch of digital customer onsite stocking solutions (QIAstock)
  • Provide onsite support at select customer events.
  • Partner with digital channel development colleagues to uncover additional opportunities to improve customer experience and conversion.
  • Position Requirements

  • 3 years’ experience in Project Management, eCommerce, and / or Customer Care.
  • Experience in Life Science, Health Care, and / or Molecular Diagnostics industry.
  • BA or BS Degree, advanced degree preferred
  • Knowledge of eCommerce connection interfaces (cXML, EDI, Punch Out, Idocs,..), basic programming skills preferred.
  • Ability to develop relationships with multiple customer functions including Procurement, Finance, Operations, and R&D leadership.
  • Personal Requirements

  • Experience developing cross-functional internal relations working relationships including sales, marketing, and commercial operations.
  • Proven ability to see improvement opportunities and address with creative solutions.
  • Excellent data analysis and marketing skills and ability to apply these skills to generating business decisions.
  • Demonstrated ability to operate independently, with initiative, and good business judgment.
  • jobDetails

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