Ideal Experience
College graduate of business administration or a licensed mechanical / electrical engineer
With at least 8-10 years work experience in real estate industry and property management
Sound interpersonal skills to manage diverse range of client representatives, internal colleagues and external stakeholders
Demonstrated ability to manage multiple accounts and complex operational matters including strategic resolutions in resolving concerns / conflict in managed properties
With in-depth understanding of Account Management, Basic Occupational Safety and Health, DENR regulations including other statutory and regulatory compliance
Critical Competencies for Success
Deep Familiarity with Property Management Operations
Technically capable in leading Property Managers to develop a Management Plan
Sound Technical and Leadership Skills
Work Order Management can simplify complex situations / problems into workable segments and can prepare action plans and recommendations based on clearly identified deliverables
Proficient in MS Office (Word, Outlook, Excel & PowerPoint) and AutoCAD
Fluent in English & Filipino (Spoken & Written)
Other Personal Characteristics
Well-groomed & mannered and projects professionalism
With good interpersonal skills
Demonstrates integrity
Self-motivated; confident & energetic
Flexible able to adapt to rapidly changing situations
Goal-oriented able to focus on meeting all performance targets
Strong communicator good presentation skills & possesses strong verbal & written communication skills (English & local language);
also an active listener
ROLE AND RESPONSIBILITIES
OVERALL ROLE
Direct in charge of multiple accounts under management and responsible for the overall delivery of property management services
KEY RESPONSIBILITIES
Establish Account Management Plan per project
Attend to all client related concerns (principal and tenant) and provide resolution in a timely manner
Review the development of the building operational plan and annual budget
Provide regular reports to the management company
Ensure delivery and submission of regular weekly, monthly, quarterly and annual management reports covering building operations
Appraise, train and supervise property managers and equivalent site leads on a regular basis
Attend regular principal meetings and record highlights of the discussions accordingly
Hold regular meetings with property managers and engineers to assure effective and smooth staff communications and designation of works
Review read out, presentation material and any relevant recommendation memo’s prior to endorsement to principal client
Assure that all staff members comply with company and building policies and procedures
Implement JLL standards and improvements throughout the building
Provide necessary recommendations to client’s representative regarding operational and key staffing changes
Discipline staff where necessary within JLL Code of Conduct and the Labor Code
Handle operational creativity and synergy assignments of the business line
Perform other related duties as assigned by Management
KEY STAKEHOLDERS
Property and Asset Management / JLL / External Clients
REPORTING TO
Group Account Director
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