Senior Account Director
JLL
Makati, Philippines
3d ago

Ideal Experience

  • College graduate of business administration or a licensed mechanical / electrical engineer
  • With at least 8-10 years work experience in real estate industry and property management
  • Sound interpersonal skills to manage diverse range of client representatives, internal colleagues and external stakeholders
  • Demonstrated ability to manage multiple accounts and complex operational matters including strategic resolutions in resolving concerns / conflict in managed properties
  • With in-depth understanding of Account Management, Basic Occupational Safety and Health, DENR regulations including other statutory and regulatory compliance
  • Critical Competencies for Success

  • Deep Familiarity with Property Management Operations
  • Technically capable in leading Property Managers to develop a Management Plan
  • Sound Technical and Leadership Skills
  • Work Order Management can simplify complex situations / problems into workable segments and can prepare action plans and recommendations based on clearly identified deliverables
  • Proficient in MS Office (Word, Outlook, Excel & PowerPoint) and AutoCAD
  • Fluent in English & Filipino (Spoken & Written)
  • Other Personal Characteristics

  • Well-groomed & mannered and projects professionalism
  • With good interpersonal skills
  • Demonstrates integrity
  • Self-motivated; confident & energetic
  • Flexible able to adapt to rapidly changing situations
  • Goal-oriented able to focus on meeting all performance targets
  • Strong communicator good presentation skills & possesses strong verbal & written communication skills (English & local language);
  • also an active listener

    ROLE AND RESPONSIBILITIES

    OVERALL ROLE

    Direct in charge of multiple accounts under management and responsible for the overall delivery of property management services

    KEY RESPONSIBILITIES

  • Establish Account Management Plan per project
  • Attend to all client related concerns (principal and tenant) and provide resolution in a timely manner
  • Review the development of the building operational plan and annual budget
  • Provide regular reports to the management company
  • Ensure delivery and submission of regular weekly, monthly, quarterly and annual management reports covering building operations
  • Appraise, train and supervise property managers and equivalent site leads on a regular basis
  • Attend regular principal meetings and record highlights of the discussions accordingly
  • Hold regular meetings with property managers and engineers to assure effective and smooth staff communications and designation of works
  • Review read out, presentation material and any relevant recommendation memo’s prior to endorsement to principal client
  • Assure that all staff members comply with company and building policies and procedures
  • Implement JLL standards and improvements throughout the building
  • Provide necessary recommendations to client’s representative regarding operational and key staffing changes
  • Discipline staff where necessary within JLL Code of Conduct and the Labor Code
  • Handle operational creativity and synergy assignments of the business line
  • Perform other related duties as assigned by Management
  • KEY STAKEHOLDERS

    Property and Asset Management / JLL / External Clients

    REPORTING TO

    Group Account Director

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