Project Coordinator
Five9
Manila, Manila, PH
1d ago

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually.

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Position : Project Coordinator

Work Location : Mandaluyong City (temporary WFH)

Work Status : Full Time

Work Schedule : US hours

About Five9 : Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies.

To complement our rapid growth, we are actively looking for a talented and experienced Senior Salesforce Administrator to join our Enterprise Application Development team.

Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and stock options.

Five9 is a high-energy environment with lots of room for personal and professional growth.

To complement our rapid growth, Five9 is looking for a Project Coordinator to join our CS Operations Project team. The ideal candidate for this role is responsible for delivering CS Operations projects of varying size and complexity by working closely with the CS Operations Project Team.

The Project Coordinator is responsible for coordinating, organizing and controlling project activities. He / She will directly report to the CS Project Manager.

Responsibilities :

  • Attend project meetings and assist with determination of project requirements
  • Prepare project organization and communication charts
  • Chair project meetings and distribute minutes to all project team members
  • Track the progress and quality of work being performed by design disciplines / trades
  • Use project scheduling and control tools to monitor projects plans and work hours
  • Effectively and accurately communicate relevant project information to the project team
  • Accomplishes project requirements by orienting, assigning, scheduling, and educating project team
  • Facilitates and creates comprehensive training sessions, demos and materials along with managing the training project plan.
  • Meets work standards by following production, productivity, quality and customer service standards; resolving operational problems;
  • identifying work process improvements.

  • Maintains project documentation in centralized repositories and appropriately communicates and distributes to prevalent audiences.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value.
  • Driving tasks to completion on time.
  • Qualifications :

  • B.S. Computer Science / Software Engineering / Business Management / General IT or related field
  • 1 year of experience in project management / business analysis with software development projects, or relevant combination of education and experience.
  • 1 year of experience in managing multiple large complex technical projects across multiple geographies.
  • 3 years of experience working in customer service or support environment.
  • 1 year demonstrated ability to work with application and infrastructure teams to create DR environments
  • Company Benefits

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup : Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
  • LI-MB1

    Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

    The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

    Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

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