Network Operations Center Engineer 3
SGS
Makati, Metro Manila, Philippines
4d ago
Job Description

PRIMARY RESPONSIBILITIES

§  Ticketing Systems

§  Inventory

§  Network assistance (LAN and WLAN)

§  Network Management System

§  SSL-VPN assistance

§  Zscaler

§  SDWAN

§  Firewall assistance

§  Management of Network Monitoring Tools

 

SPECIFIC RESPONSIBILITIES

Provides advanced level troubleshooting in network related issues.

§  Provides intermediate level troubleshooting in network-related issues.

§  Provides medium level analysis to network-related issues

§  Understands the issues involved in administering and maintaining corporate LAN and WAN

§  Performs level 1 to level 2 troubleshooting of wireless AP and controllers.

§  Performs level 1 to level 2 troubleshooting of SSL VPN servers.

§  Performs level 1 to level 2 troubleshooting of Network firewall.

§  Performs level 1 to level 2 troubleshooting of wireless AP and controllers.

§  Basic to intermediate knowledge with SGS SDWAN troubleshooting

§  Answer all trouble calls/emails issues and enters work orders into our tracking software. (Ticket creation and escalation).

§  Interacts with internal and external clients to resolve intermediate to difficult help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.

§  Provides answers to internal clients in a timely manner.

§  Monitoring/escalation of network management system.

§  Monitoring/escalation of bandwidth optimization system.

 

 

 

 


Qualifications

PROFILE

  • 4-5 years IT and Engineering course graduate
  • BS Computer Engineering
  • BS Electronics and Communication Engineering
  • BS Computer Science
  • BS Information Technology
  • Minimum 5 years of experience.

 

REQUIRED SKILLS

§  Must have experience in handling ticketing system (ServiceNow).

§  Familiarity with SLA.

§  Experience in troubleshooting and diagnosing problems LAN environments.

§  Data and voice structured cabling

§  Cisco (CCNA equivalent skills) routing and switching skills.

§  Basic skill in wireless networks (Extreme Networks, Aruba, Cisco/Meraki).

§  Ability to manage and perform multiple activities at same time. 

§  Ability to work separately and within a team.

§  Basic skills in SSL VPN configuration and management.

§  Basic knowledge with SDWAN technology.

§  Basic Firewall configuration skills.

§  At least 5 years working experience in the field of network and security.

§  Ability to communicate effectively dealing with internal and external customers and suppliers.

§  Ability to document complex technical issues effectively summarizing issues for a range of technical and business management.

§  Experience troubleshooting and diagnosing problems in campus LAN / WAN and wireless environments.

§  Ability to work separately and within a team.

§  Experience with Microsoft Servers and Office products, especially Word, Excel, PowerPoint and Visio

§  Network Management System skills.

 

 

 



Additional Information

All your information will be kept confidential according to EEO guidelines.

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