IT PROGRAM MANAGER
Tech Mahindra Limited is looking for IT Program Manager who is willing to work in Eastwood, Quezon City .
Tech Mahindra Limited Indian multinational provider of Information Technology (IT), networking technology solutions, Integrated Engineering Solutions and Business Process Outsourcing (BPO) to various industry verticals and horizontals.
It is a subsidiary of the Mahindra Group , Tech Mahindra is a US$4.9 billion company with over 121,840+ employees across 90 countries .
Tech Mahindra was ranked #50 in India's IT firms and overall #111 in Fortune India 500 list for 2012 . Tech Mahindra, on 25 June 2013, announced the completion of a merger with Mahindra Satyam.
Tech Mahindra has 926 active clients as of March 2018.
As IT Program Manager , you are expected to have the knowledge and deliver the following tasks :
Manage and lead a team of Technology Operations & technical engineers
Manage the implementation of the Technology Infrastructure policies & procedures to adhere to the security standards of the organization
Provide key inputs to the capacity planning process for the IT infrastructure
Responsible for the effective utilization of the resources to resolve the various
Technology infrastructure related issues.
Manage critical global customer escalations
Improve process efficiency, quality of service delivery & customer management
Experience in Communication Technology is essential
Experience in IP telephony domain.
Strong understanding of Networking, windows, basic telephony, voice networking & technology Operations
Hands on experience in designing and implementing Technology Infrastructure for BPOs
Good understanding on QOS on LAN / WAN elements for VOIP traffic
Basic understanding on IP PBX & voice logger technology
Knowledge in Technology Operations & Contact Centre technology
Should have experience in IT Infrastructure Management and BPO experience is mandatory