Systems Software Engineer - JAMF
SYSTEMS SOFTWARE ENGINEER - JAMF
Work at Home / Remote. US work schedule
TTEC is seeking a Systems Software Engineer to join our IT team based at our Araneta Cubao location. We’re a global company that is 46,000+ employees strong.
Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you’ll be doing :
The Systems Software Engineer is responsible for architecture, design, development and support of Desktop Endpoint Infrastructure utilizing Microsoft Endpoint Manager and JAMF cloud tools across the TTEC Global Infrastructure.
The ideal candidate will also be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.
You will be responsible for :
Design and optimization of both physical and virtual desktop technology solutions and supporting infrastructure in Microsoft Endpoint Manager and JAMF
Hands-on installation, configuration and maintenance of Microsoft and other desktop virtualization technologies and solutions
Perform standard technical changes and provide escalation support for complex technical issues per established methodologies
Develop automation through script-based solutions utilizing Microsoft PowerShell, VBS, and BASH scripting languages
Responsible for capacity, high availability and disaster recovery planning and support
Participation in defining and / or optimizing standard operating procedures including, but not limited to, best practice security measures to protect the confidentiality, integrity and availability of customer data
Identify issues and risks and work towards timely resolutions
Desired Skills and Experience :
Demonstrated experience and knowledge of desktop engineering and managing systems such as MEM, JAMF, Group Policy Management, and other management tools
Ability to setup and maintain a JAMF environment
Experienced in Apple MAC and iOS development and deployments
Good understanding in Network, Security, Firewall, Proxy and VPN technologies, and Call-Center support technologies
Demonstrated expertise in Active Directory and GPO / GPP, and understanding of Shared Storage, Replication, load balancing, and LAN / WAN Technologies
4+ years of expertise installing, configuring and maintaining JAMF and Apple environments
Knowledge in Intune, JAMF, and Apple Business manager integrations
Knowledge in automation and zero-touch deployment models
Demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, BASH, etc.)
BS in Computer Science or related field
JAMF 200 and 300 certification preferred
What We Offer :
A fun, challenging and rewarding work environment
Performance variable incentive bonus plan
Professional development and tuition reimbursement
Paid time off and leave of absence programs
Rich wellness program and activities along with wellness incentives
Above & beyond employee recognition programs
Access to local discounts to services and entertainment venues
For more information and to find more sales jobs at TTEC, please visit our website at TTECjobs.com and sign up for our talent community while you’re there.